1. Services
TREK Connex provides managed IT services, cybersecurity, consulting, and related support.
2. Client Responsibilities
Client agrees to:
- Provide accurate information
- Maintain internal security practices
- Comply with applicable laws
3. Payment Terms
- Payment due per agreement
- Late fees may apply
- Services may be suspended for non-payment
4. Service Availability
Services are provided on a best-effort basis and may be impacted by third-party systems.
5. Disclaimer of Warranties
Services are provided "as is" without warranties of any kind.
6. Security Disclaimer
No system is fully secure. Client retains responsibility for internal controls and user behavior.
7. CJIS Disclaimer
TREK Connex supports CJIS-aligned practices but does not guarantee compliance.
8. Third-Party Services and Reseller Disclaimer
TREK Connex acts as a reseller and integrator of third-party services.
Client acknowledges:
- TREK Connex is not the carrier or provider of underlying services
- Third-party terms apply
- Performance is not guaranteed
TREK Connex is not liable for:
- Carrier outages or failures
- Internet disruptions
- Third-party service issues
9. Errors and Omissions
TREK Connex performs services using commercially reasonable standards. However:
- Errors, omissions, or misconfigurations may occur
- No system is error-free
TREK Connex is not liable for such issues except in cases of gross negligence or willful misconduct.
10. Limitation of Liability
To the fullest extent permitted by law, TREK Connex is not liable for:
- Indirect or consequential damages
- Loss of revenue or data
- Third-party failures
- Cyber incidents or force majeure events
Total liability is limited to fees paid in the prior three (3) months.
11. Arbitration Agreement
All disputes shall be resolved through binding arbitration:
- Location: Oklahoma
- Rules: American Arbitration Association (AAA)
- Decision is final and enforceable
12. Attorney Fees and Collections
Client agrees to pay reasonable attorney fees, court costs, and collection expenses.
13. Injunctive Relief
TREK Connex may seek injunctive relief for security or contractual violations.
14. Termination
Either party may terminate per agreement. Outstanding balances remain due.
15. Compliance Oversight
Compliance Officer: R. Scott Eaton
Responsible for internal oversight of security practices and regulatory awareness.
17. SMS Communications Program
TREK Connex offers an SMS program for customers who explicitly opt in. Providing a phone number alone does not enroll you. Consent is collected only through unchecked, optional checkboxes on our web forms (see How Customers Opt In below). Consent is not a condition of purchasing goods or services.
Program Name & Description: TREK Connex SMS Communications Program. Message types depend on which box(es) you check:
- Transactional SMS (optional checkbox): appointment reminders, service updates, schedule changes, quotes, and support notices.
- Marketing SMS (separate optional checkbox): occasional promotional / marketing messages. You may opt into transactional SMS without marketing SMS.
How customers opt in (only methods we use):
- Website contact / assessment forms on trekconnex.tech (homepage), Municipal Governments, service-area pages, and related campaign forms — by checking one or both SMS checkboxes (not pre-checked) before submit.
- We do not use verbal opt-in, paper forms, or behind-login enrollment for this program at this time. If that changes, we will update this page and host a screenshot of that flow.
Message Frequency: Message frequency varies depending on your service schedule and inquiries.
Pricing: Message and data rates may apply. Check with your mobile carrier for details.
Opt-Out & Help: You can cancel the SMS service at any time. Just text "STOP" to the short code or phone number you received messages from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time. For assistance, reply "HELP" at any time.
Customer Support: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected] or by calling 918-843-8735 (toll-free 855-240-8735).
No third-party sharing of consent: Text messaging opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes. Mobile information is not sold or shared with third parties/affiliates for marketing or promotional purposes.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Additional SMS / 10DLC detail is also posted on our SMS Policy and Privacy Policy.
18. Contact
Email: [email protected]
Phone: 918-843-8735 · Toll-free 855-240-8735