1. SMS Communications Program
TREK Connex offers an SMS program for customers who explicitly opt in. Providing a phone number alone does not enroll you. Consent is not a condition of purchasing goods or services.
Program Name & Description: TREK Connex SMS Communications Program, with two separate optional consents:
- Transactional SMS: appointment reminders, service updates, schedule changes, quotes, and support notices.
- Marketing SMS: occasional promotional / marketing messages (separate checkbox; optional even if you opt into transactional).
How customers opt in (complete list):
- Public website forms on trekconnex.tech (homepage contact/assessment form, Municipal Governments form, managed-IT / service-area / Starlink / campaign forms) by checking one or both SMS checkboxes. Checkboxes are not pre-selected.
- No paper, verbal, or behind-login opt-in methods are used for this program at this time.
Message Frequency: Message frequency varies depending on your service schedule and inquiries.
Pricing: Message and data rates may apply. Check with your mobile carrier for details.
Opt-Out & Help: You can cancel the SMS service at any time. Just text "STOP" to the short code or phone number you received messages from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time. For assistance, reply "HELP" at any time.
Customer Support: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected] or by calling 918-843-8735 (toll-free 855-240-8735).
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
These program terms also appear in our Terms of Service. Privacy Policy: /privacy.
2. Consent
By checking the applicable SMS checkbox(es) on our contact forms (transactional and/or marketing), you consent to receive those SMS message types from TREK Connex at the mobile number you provide. Checkboxes are optional and unchecked by default. Consent is not a condition of purchasing goods or services.
3. Message Types
- If transactional opted in: appointment reminders and schedule changes; service updates and support notices; quotes and account-related updates
- If marketing opted in: occasional promotional / marketing messages
4. Message Frequency
Message frequency varies depending on your service schedule and inquiries.
5. Rates
Message and data rates may apply. Check with your mobile carrier for details.
6. Opt-Out
Reply STOP to unsubscribe at any time. You will receive a confirmation SMS, after which you will no longer receive SMS messages from us.
7. Help
Reply HELP for assistance, or contact us:
Email: [email protected]
Phone: 918-843-8735 · Toll-free 855-240-8735
8. Data Use
9. Reseller and Carrier Disclaimer
TREK Connex provides messaging services through third-party carriers. TREK Connex:
- Is not a telecommunications carrier
- Does not control message delivery
We are not liable for:
- Message delays or failures
- Carrier filtering or blocking
- Network outages
10. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.